At Abdul Latif Jameel Machinery , guest care is central to our business. We endeavor to become our guests’ preferred partners, supporting them through the life of their equipment. Our scope includes initial consultancy advice on the type of product they should buy or rent, proposing financing solutions, service agreements, onsite repairs operator training, technical training, immediate availability of parts and more. Our guest support standards ensure best in class up-time, thereby providing optimum utilization of the equipment.
We have adopted the Kaizen-style concept of continuous improvement across all areas of our business, with a focus on delivering the best experience to our guests – from the quality of products we supply to the top-quality guest support standards.
Since our inception, we have come a long –way. Today, we have 4S facilities in all major cities of Saudi Arabia. Additional custom-designed facilities are in construction and these are designed with attention to detail. We are equipped with necessary tools and service vehicles. Our parts warehouses are well-filled.
Our associates are our most important assets, we have hand-picked talent and our teams have proven experience in the industry.
We are proud to be associated with global brands. We will carefully “listen” to the voice of our guests and make adjustments as required - we are all set to provide our guests with a delightful experience!
M. Arif Chishti
Abdul Latif Jameel Machinery
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