At Abdul Latif Jameel Machinery, our Vision, Mission, Quality Statement and Commitments are driven by our core values Respect, Integrity, Pioneer and Empower.
To be recognized by our Guests as their partner whose Guest Support standards are the best in the industry, thus becoming a world class company.
- We work passionately and provide top quality products and services thereby creating value for our Guests, Principals, Shareholders and Associates;
- Through operating excellence, we endeavor to achieve the highest level of Guest delight;
- We place high respect for individuals and work with due care for our Community and Environment.
- We will implement world class industry specific processes which will meet the requirements of ISO Quality Management System
- We will listen to our Guests and continually look for ways of improving our processes.
- This policy statement will be reviewed periodically
Commitments to Guests:
- 85% immediate parts availability and 97% within 5-days
- 95% of all repairs to be completed right first time
- Response time for emergency calls - within 6 hours
- We will monitor Guest Satisfaction by way of periodic surveys
This quality policy is available to all associates. Guests can have a copy upon request. All Abdul Latif Jameel Machinery associates are expected to comply with this policy